For ages 21+ only

Responsible Gaming at newpluck — Have Fun, Stay Within Your Limits

newpluck believes entertainment should be enjoyable and safe. Our responsible gaming tools and guidelines help you ensure a healthy experience.

Gambling: Entertainment, Not a Source of Income

Online casino and betting are primarily a form of entertainment. At newpluck we want you to always play with enjoyment in mind — not out of pressure or financial need.

Important reminder: There is always a risk of losing money when gambling. Never play with money set aside for essential expenses — such as rent, food, your children's education or medical costs.

Core Principles of Responsible Gaming

  • Gambling is for entertainment, not as a source of income
  • Set a budget before each session
  • Do not chase losses
  • Avoid playing while drinking alcohol or under emotional stress
  • Take regular breaks and spend time on other activities
  • Prioritise spending time with family and friends

Age Limit and Identity Verification

newpluck strictly enforces a 21+ age limit. No person under the age of 21 may use this platform. Age is verified at the time of account registration.

If there are underage members in your household, make sure they cannot access your account. Logging out and keeping your password secure is essential.

For ages 21 and above only

Our Protection Tools

newpluck offers several tools to help you stay in control. You can use any of them at any time that suits you.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately. Raising it may take up to 72 hours — this is an intentional delay for your protection.

Time-Out Feature

Need a short break? Take a time-out from 24 hours up to 6 weeks. During this time you will not be able to log in to your account. It will reactivate automatically once the break ends.

Self-Exclusion

If you need a longer break, choose self-exclusion. You can close your account for anywhere from 6 months up to permanently. Promotional emails will also be stopped during this period.

Session Time Limit

Set a maximum duration for a gaming session in advance. When the time is up, a warning message will appear and you will be asked to confirm whether you want to continue playing. This prevents unintentionally long sessions.

Play History and Statistics

When you log in to your account you can view your full transaction and gaming history. How long you have played, how much you have deposited or withdrawn — all information is displayed transparently.

24/7 Support

Contact our support team for any questions or concerns about responsible gaming. We are available 24 hours a day, 7 days a week via live chat in Bengali.

Warning Signs of Problem Gambling

It is not always easy to recognise when gambling is becoming a problem. If the signs below are present, it is time to help yourself or someone close to you.

If these signs appear, contact newpluck support directly. We are ready to help you without judgement. If needed, we will assist you in closing your account immediately.

  • Placing larger bets to try to recover money you have lost
  • You have tried to stop gambling but were unable to
  • Hiding your gambling from family or friends
  • Playing with money meant for daily expenses such as rent, food or bills
  • Feeling restless, anxious or irritable when you are unable to gamble
  • Spending more time gambling while neglecting work, studies or relationships
  • Going into debt or borrowing money because of gambling
  • Feeling guilt or shame after playing, yet still unable to stop

Tips for Healthy and Enjoyable Gaming

Playing responsibly does not mean less fun — it actually ensures more enjoyment over the long term.

Money Management

  • Each month, play only from your designated "entertainment budget"
  • Use the deposit limit tool to keep your spending in check
  • Never play with credit card or borrowed money
  • Save a portion of your winnings rather than betting it all again

Time Management

  • Set a maximum time limit before starting a session
  • Take at least a 15-minute break every hour
  • Avoid playing right before going to sleep at night
  • Keep at least two "gaming-free" days per week

Mental Wellbeing

  • Do not increase your bets on impulse after a loss
  • Do not use gambling as a way to relieve stress
  • Talk openly with family and friends
  • Take part in other recreational activities regularly

Family Protection

  • Use parental control software on your devices
  • Do not hand your device to others without logging out
  • Keep your account password known only to yourself
  • Take extra care if any member of your household is underage

newpluck's Commitment to Responsibility

We are committed to responsible gaming not just in words, but in action.

Topic Our Position
Age Limit Strictly enforced at 21+; age verification is mandatory at registration
Self-Exclusion From 6 months to permanent — effective within 24 hours of the request
Deposit Limit Takes effect immediately; lowering is instant, raising has a 72-hour delay
Time-Out 24 hours to 6 weeks; no promotional messages are sent during this period
Advertising Policy No promotional communications are sent to members who are on self-exclusion or time-out
Support 24/7 live chat in Bengali; priority service for responsible gaming requests
Data Protection All data is secured with SSL encryption and in a safe payment environment

Need Help? We Are Here for You

If you are concerned about gambling — for yourself or someone close to you — let us know right away.

newpluck Live Chat Support

Our support team is available 24 hours a day, 7 days a week in Bengali. If you feel that gambling is getting out of your control, let us know via live chat.

We will listen without judgement and help you set deposit limits, take a time-out or complete a self-exclusion.

Contact by Email

You can send any responsible gaming request by email:

[email protected]

Self-exclusion or account closure requests can be made by email. We process them with the highest priority.

Responsible Gaming FAQ

Find answers to common questions here. Contact our support team to learn more.

Go to your account settings and find the "Responsible Gaming" section where you will see the option to set deposit limits. You can set daily, weekly or monthly limits separately. Lowering a limit takes effect immediately; a request to raise it will come into effect after 72 hours — this delay is in place for your protection. You can also contact us via live chat for assistance.

Your self-exclusion lasts for the period you choose. You can select 6 months, 1 year or permanent. Once a fixed-term exclusion ends, you will need to contact the support team to reactivate your account. In the case of permanent self-exclusion, the account cannot be reopened.

Yes, your account balance will be completely safe during a time-out or self-exclusion. Once the break ends, or in the case of permanent exclusion, arrangements will be made to withdraw any remaining balance in accordance with the applicable rules. Email [email protected] for more details.

If you feel that someone close to you is affected by a gambling problem, speak with them calmly and offer your support. Encourage them to reach out via our live chat or at [email protected]. You can also contact the support team on their behalf — we will handle the matter with full confidentiality.

No. newpluck strictly enforces a 21+ age limit. No one under the age of 21 may open or use an account. Age is verified at the time of registration and if any violation is found the account will be closed.

No. While a self-exclusion or time-out is active, no promotional emails, bonus offers or advertisements will be sent. This is part of our policy. Ensuring your complete peace of mind during your break is our responsibility.

Play Safe, Enjoy the Fun

Play responsibly and enjoy the wide world of games at newpluck. Use our tools to set your own limits and always keep a spirit of entertainment in mind.

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More Information and Support

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