newpluck's Privacy Policy
Your personal information is our highest priority. This page explains in detail how newpluck collects, uses, and keeps your information secure.
newpluck ("we", "our", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy explains what information is collected when you use our website, how it is used, and what steps we take to keep your information secure. By registering on or continuing to use our platform, you agree to the terms of this policy. If you have any questions about this policy, please contact our support team.
What Information We Collect
newpluck collects information necessary to create and manage your account and to provide our services. This information comes from two sources — what you voluntarily provide and what is automatically collected during your use of the platform.
a) Information You Provide
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Financial transaction details (bKash, Nagad, Rocket, or bank account details)
- Information provided during support communications
b) Automatically Collected Information
- IP address and geographic location (at country level)
- Browser type, operating system, and device type
- Page visits, click patterns, and session duration
- Information collected through cookies and similar tracking technologies
- Game play history and transaction logs
Purpose of Information Use
newpluck uses your information for specific, lawful, and transparent purposes. We never sell your information to third parties without your consent.
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Preventing fraud, money laundering, and unauthorized access
- Preventing registration by persons under 21 years of age
- Sending personalized game offers and promotional information
- Providing customer support and resolving complaints
- Improving our platform and resolving technical issues
- Meeting legal obligations and complying with regulatory authority directives
If promotional messages are sent to your email or mobile number, you can opt out at any time by notifying our support team.
Information Sharing and Disclosure Policy
Protecting your privacy is our primary responsibility. We do not disclose your information to any third party except in the following circumstances:
1. Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners are obligated to use your information only for the designated purpose and they adhere to our privacy standards.
2. Legal Requirements
We may be required to disclose information under a court order, a lawful request from a law enforcement agency, or other legal processes. In such cases we will disclose only the minimum information necessary.
3. Business Transfer
If a business restructuring or merger takes place, your information may be transferred. However, the new owner will also be bound to follow this same privacy policy.
Data Security Measures
newpluck has adopted modern technical and organizational measures to ensure the security of your information.
Technical Security
- SSL (Secure Socket Layer) encryption — all data transmission is encrypted
- Sensitive data stored with 256-bit AES encryption
- Two-Factor Authentication option
- Regular server security audits and vulnerability testing
- Firewall and intrusion detection systems
Organizational Security
- Only authorized staff can access personal information
- All staff receive regular training on data privacy
- A rapid response protocol is in place for data breach incidents
However, no platform can guarantee complete security on the internet. We make every effort, but we also ask you to stay vigilant — use a strong password and never share your login credentials with anyone.
Cookie Policy
newpluck uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Used to analyze platform usage patterns and improve our services.
You can disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the following factors:
- All account information is retained while your account remains active.
- After account closure, certain information may be retained for up to five years due to legal obligations.
- Financial transaction records are retained in accordance with tax and regulatory requirements.
- Certain information may be kept for an extended period for fraud prevention purposes.
- Once the legal retention period expires, information is securely deleted or anonymized.
Your Rights
newpluck believes you should have full control over your own data. As a user of this platform, you have the following rights:
Access and Correction
You can view and correct your personal information stored in your account at any time. If any information is incorrect, please contact our support team.
Right to Deletion
You can close your account and request that your information be deleted. However, information subject to legal obligations may not be deleted immediately.
Objection to Processing
You have the right to opt out of marketing communications or data profiling. Please notify our support team regarding this.
Data Portability
In certain circumstances you can request to receive your information in a structured, machine-readable format.
Protection of Minors
newpluck strictly prohibits registration and gameplay by anyone under 21 years of age. We follow an identity verification process for age verification. If any person registers using a false age, their account will be closed immediately and any requested withdrawals may be cancelled.
We do not knowingly collect any personal information from persons under 21 years of age. If you believe a minor is using our platform, please notify us immediately.
For ages 21 and above onlyPolicy Changes
newpluck may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a notification on the platform. Continuing to use the platform after a change has been made will be considered as your agreement to the updated policy.
We recommend that you review this policy regularly. The date of each update will be noted at the top of the page under the "Last Updated" section.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always here for you.
Our privacy-related requests are generally processed within 72 hours. Complex requests may take longer, but we will always keep you updated.
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